Shipping policy

Last updated: October 7, 2026

This Shipping Policy explains how and when we ship orders placed on our website. It forms part of our Terms of Service.

The store is operated by Giarrizzo Sales S.r.l.s. (trading as "Aurea Cosmetics"), Via Francicanava 12, 95030 Sant'Agata li Battiati (CT), Italy. Email: info@aureacosmetic.it.

1. Where we ship

We currently ship to [Italy, all European Union countries, the United Kingdom, Switzerland and the United States]. The full list of available countries is shown at checkout. If your country is not listed, we are unable to ship there at the moment.

We cannot ship to PO boxes, [APO/FPO addresses] or parcel lockers, unless this option is offered at checkout.

2. Order processing time

All orders are processed within [1–3] business days (Monday to Friday, excluding Italian public holidays) after payment is confirmed.

Orders placed after [2:00 PM CET] or on weekends and public holidays are processed on the next business day. During promotional periods, product launches or peak seasons (such as Black Friday and Christmas), processing may take up to [2] additional business days. If we expect a longer delay, we will notify you by email.

3. Delivery times and shipping costs

Estimated delivery times start from the day your order is shipped, not from the day it is placed.

Destination	Shipping method	Estimated delivery time	Cost
Italy	Standard	[2–4] business days	[€X / free over €X]
European Union	Standard	[4–7] business days	[€X / free over €X]
United Kingdom and Switzerland	Standard	[5–8] business days	[€X]
United States	Standard	[6–10] business days	[$X / free over $X]
[Other countries]	Standard	[X–Y] business days	[€X]

The exact shipping cost for your order is always shown at checkout before you confirm your purchase.

Delivery times are estimates provided by our carriers and are not guaranteed. Delays may occur because of high volumes, weather conditions, customs checks, strikes or other circumstances beyond our control.

4. Carriers and tracking

We ship with [BRT / GLS / Poste Italiane / DHL / UPS]. Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to follow your parcel. Tracking information may take up to 24–48 hours to update after shipment.

If you have not received a tracking email within [3] business days of placing your order, please check your spam folder and then contact us at info@aureacosmetic.it.

5. Customs, duties and taxes

Orders within the European Union: prices include VAT. There are no customs duties.

Orders to the United Kingdom, Switzerland and other non-EU countries: your order may be subject to import duties, taxes and customs fees charged by the destination country. [These charges are not included in the price and are payable by the customer upon delivery.] / [These charges are calculated and collected at checkout, so you will not pay anything extra upon delivery.]

Orders to the United States: [orders are currently shipped duty-free / any duties or fees are calculated at checkout / any duties or fees are payable by the customer upon delivery].

We have no control over these charges and cannot predict their amount. If you refuse a parcel because of customs charges, the return shipping costs and any charges incurred will be deducted from your refund.

6. Shipping address

Please check that your shipping address is correct and complete before confirming your order. If you notice an error, contact us as soon as possible, and in any case before your order is shipped, at info@aureacosmetic.it. Once the parcel has been shipped, we cannot change the address.

We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us because of an incorrect address or a missed collection, we can reship it once you have paid the new shipping costs, or refund you the price of the products, minus the original shipping costs.

7. Failed delivery

If the carrier cannot deliver your parcel, it will usually leave a notice or contact you to arrange a second delivery or a pickup at a nearby location. If the parcel is not collected within the time set by the carrier, it will be returned to us, and Section 6 applies.

8. Lost, damaged or incorrect parcels

Damaged parcels: when the parcel arrives, please check that the packaging is intact. If it is visibly damaged, accept it "with reservation" if possible, or report it to us within [7] days of delivery, attaching photos of the packaging and the products.

Wrong or missing items: if you receive the wrong product, or a product is missing from your order, contact us within [7] days of delivery, giving your order number and a photo of the contents received.

Lost parcels: if your tracking has not updated for more than [10] business days, or the parcel shows as delivered but you have not received it, contact us. We will open an investigation with the carrier and, if the parcel is confirmed lost, we will send you a replacement or a full refund at no extra cost.

These remedies are in addition to, and do not limit, your rights under the legal guarantee of conformity and the right of withdrawal described in our Terms of Service.

9. Order cancellations

You can cancel your order free of charge before it is shipped by writing to info@aureacosmetic.it. Once the order has been shipped, you can exercise your right of withdrawal under the conditions set out in our Terms of Service and Refund Policy.